Contact Us
SINGAPORE - Head office
- info@proactivsports.com
- +65 9807 6827
- 451 Joo Chiat Road, #03 – 01 Katong Point, 427664
Do you have any questions?
General FAQ
Follow these steps on How to Register and pay.
All payments are taken through the Stripe Gateway either using a credit or debit card. We also accept payments through PayNow.
For Swimming, the minimum age is 18 months, at least 2 years old for Multi-Sports and at least 3 years old for the rest of the sports.
In the event of an emergency, you can contact our Proactiv Sports team admin via +65 69359496 and they will put you in contact with the relevant person.
The one-time registration fee is $50 and covers initial administration costs and includes one set of ProActiv Sports uniform (depending on the sport).
Due to the current restrictions on class sizes, we are not able to offer sibling discounts at this time.
Due to the current restrictions on class sizes, we are not able to offer discounts for multiple sign-ups at this time.
Uniforms are mandatory in our classes. You will receive a uniform as part of the one-time registration fee you pay when you first join ProActiv Sports.
If you need a new or additional uniform, you can make an order by sending an email to info@proactivsports.com.
If your child is capable of joining in our classes, then yes they can join. If your child does have special needs, please contact our admin team to find the most appropriate class for your child.
We need a minimum number of 3 children to run a class or to start a new class. This is to ensure the classes are as beneficial and enjoyable as possible.
During this time the ratio is 5 children to 1 coach which is in line with Sport Singapore’s guidance.
Usual ratios below.
The child to coach ratio depends on which sport and which age range or level. Please see the table below:
All our coaches have at minimum a degree or equivalent in a sports-related field, plus many years of experience coaching this age group. Also, all coaches have completed their First Aid Course + CPR/AED.
During First Class – If it is your first class with us, please wear sports shoes and ideally shorts and a t-shirt. Comfortable clothing is recommended.
Once you join Proactiv Sports, you will receive our brand shorts & t-shirt to wear to our classes.
Bring a bottle of water. All sports equipment is provided. Sunscreen and mosquito spray is also recommended depending on the conditions.
Camps FAQ
- Temperature checks and screening.
- Entry & Exits QR Code Scans
- Small-Group Activities (1 coach to 5 kids)
- Deny Entry to Individuals with
- Respiratory Symptoms
- Staggered Assemblies
- Ensure hands are sanitized before snack breaks.
For all our outdoor venues, we will try out best to run the classes as scheduled. Classes will be canceled in the event of heavy rain, thunder, and lightning. The decision will be made by the coach on the day, at the venue. We will notify you as soon as possible if there is a cancellation, via the class WhatsApp group and email. If a class is canceled due to rain, we will arrange a makeup session before the new term starts.
We do not offer refunds.
If a class is canceled by us for reasons such as bad weather or the coach is sick, we will arrange a makeup session on a suitable alternative day, time or venue.
Due to the current restrictions on class sizes, we are not able to offer sibling discounts at this time.
During this time the ratio is 5 children to 1 coach which is in line with Sport Singapore’s guidance.
Usual ratios below.
The child to coach ratio depends on which sport and which age range or level. Please see the table below:
Children need to be 3 years old and be able to go to the toilet by themselves.
We group children by age for each camp depending on how many children are attending, until we have the full attendance list we are unable to say exactly but normally there will be no more than 3 years between the oldest and youngest in a group.
If your child is capable of joining our classes/camps, then yes they can join. If your child does have special needs, please contact our admin team to find the most appropriate class for your child.
Children should come dressed in sports clothing with socks and trainers.
Bring along a hat, water bottle, packed lunch (for full-day camps) and snacks, and change of clothes.
All sports equipment is provided. Sunscreen and mosquito spray is also recommended depending on the conditions.
As children are taking part in lots of physical activity it is important to have foods that are nutritious and healthy which will provide them with energy and that they enjoy, the less messy the better.
Lunch is not provided for children so it is important for children to bring their own.
Coaches are not responsible for changing children but will provide assistance only if required.
Unfortunately, we are not able to move activities based on children not liking them but the focus of our camps is for children to take part in sports in a fun environment with the focus not being on the competition.
Coaches will assist children to take medication if needed during the day but will need to be given clear instructions upon arrival, please also email our office via info@proactivsports.com providing your child’s name and details of any medication that needs to be taken.
All our coaches have at minimum a degree or equivalent in a sports-related field, plus many years of experience coaching this age group. Also, all coaches have completed their First Aid Course + CPR/AED.
